1. Introduction

Welcome to Eaton’s Guys of Design. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy outlines how Eaton’s Guys of Design (and our associated division, Eaton’s Creative Studio) collects, uses, maintains, and discloses information collected from users of our website and clients who engage with our design, manufacturing, and architectural services.

2. Who We Are

Eaton’s Guys of Design is a high-end art, interior, and design studio based in Hermanus, Western Cape.

• Physical Address: Sandbaai Industria, Hermanus, Western Cape.

• Key Services: Interior design, bespoke furniture manufacturing, upholstery, art, and architectural concept design.

3. Information We Collect

We collect personal information to provide our turnkey design and manufacturing services effectively. This may include:

• Contact Information: Name, email address, physical address, and phone number.

• Project Details: Floor plans, site conditions, lifestyle preferences, and specific design requirements necessary for consultations and project execution.

• Billing Information: Invoicing details, banking information (for processing payments), and delivery addresses for custom furniture and artworks.

• Technical Data: When you visit our website, we may collect IP addresses, browser types, and operating system information for analytics purposes.

4. How We Collect Information

We collect information directly from you when you:

• Fill out a contact form on our website.

• Book a personalised consultation with Chris Eaton or Brad Greeff.

• Request a quote for custom furniture (dining tables, kitchen islands, cabinetry, etc.).

• Engage with us via email, telephone, or in person at our showroom.

5. How We Use Your Information

We agree to use your personal information only for the purposes for which it was collected and agreed with you. These purposes include:

• Service Delivery: To provide interior design, upholstery, and manufacturing services.

• Consultation: To develop project visions, architectural concepts, and work plans tailored to your needs.

• Order Fulfilment: To manufacture, deliver, and install custom furniture and joinery.

• Communication: To send you quotes, invoices, project updates, or respond to your inquiries.

• Partnership Collaboration: To facilitate architectural services through our partnership with BBG Architectural Design & Project Management, where required for your project.

6. Sharing of Personal Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties to assist in operating our business and serving you, provided that they agree to keep this information confidential. These include:

• BBG Architectural Design & Project Management: Led by Brad Greeff, for projects requiring architectural concept design, council submissions, or engineering input.

• Service Providers: Delivery companies, specialist engineers, or subcontractors (e.g., for installation) strictly for the purpose of completing your project.

• Legal Compliance: If required by law or to protect the rights and safety of our business and clients.

7. Security of Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and in our studio.

8. Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes set out in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we update or correct your personal information.

• Deletion: Request that we destroy or delete your personal information (subject to legal record-keeping requirements).

• Objection: Object to the processing of your personal information.

To exercise any of these rights, please contact us using the details provided below.

10. Cookies

Our website may use “cookies” to enhance the user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

11. Changes to This Policy

Eaton’s Guys of Design has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact our Information Officer:

Email: chriseaton@gmail.com